About US
Who We Are
Social Responsibility
Who We Are
The GlobalCom BPO Services management team has over 100 years of experience in the customer care and contact center business. We have helped hundreds of clients increase sales and save money while freeing up management resources to focus on the core business. We offer solutions that will help you increase sales, control capital expense, reduce hiring and training expense, increase efficiency and improve customer loyalty. We are able to custom-tailor our programs around your specific needs.
Mission
Social Responsibility
Who We Are
To provide the best service possible by exceeding the expectations of our customers every day. Our mission goes beyond increasing your sales revenues. Our passion is to foster relationships with your customers to strengthen your brand and turn every sale into an opportunity for cross-selling and up-selling.
Social Responsibility
Social Responsibility
Social Responsibility
As a service company, we understand the importance of doing the right thing, which is why at GlobalCom we pride ourselves in giving back to the communities we serve by volunteering and donating. Throughout the year we work with local charities, assist with disaster recovery, and host fundraising activities to assist our employees, their families, and local charities.
Locations
Technology and Security
Social Responsibility
Corporate Office
Sewell, New Jersey
Contact Centers
Philippines
San Fernando, Dagupan
Baguio, Ortigas
United States
New York
New Jersey
Near Shore
Dominican Republic
Honduras
Technology and Security
Technology and Security
Technology and Security
GlobalCom BPO Services has deployed its own private network, managed internally and secured for only its contact centers use. The primary data center is a state of the art facility. The network has been optimized for it contact center’s SIP and data requirements with redundant architecture for constant uptime.
GlobalCom BPO Services uses industry leader, TCN, for its primary contact center platform, providing redundant IVR, queues and agent skills to ensure each and every call is answered
Global Com employs very rigid data security measures. We have completed extensive initial on-site and process audits and have undergone PCI-DSS certification for our data security management.
Our People
Technology and Security
Technology and Security
People are the core of GlobalCom BPO. Every measure is taken to ensure that we have the best of the best to provide your customers with world class service.
Industries Served
Industries Served
Industries Served
Catalog
Retail
Financial Services
Utility
Technology
Direct Response TV
Hospitality
Health Care