Services

SALES INBOUND/OUTBOUND/BLENDED

With our talented, highly educated specialists and the latest technology we deliver outstanding results through inbound and outbound calls. Enjoy increased utilization by creating a blended environment that allows both inbound and outbound in the same group to maximize ROI.
Whether you reach out to your customers, or they call in, it is critical that each call represents the very best experience for the consumer. They want to buy from someone who treats them the way they want to be treated. We understand the critical role of building relationships with each consumer and finding the best solution for each individual.
ADD ON / UPSELL
Increase your sales with GlobalCom’s leading cross-sell, add-on, and upsell programs. Our solutions will maximize your revenue.  Not sure what products to offer?  Let our experts help you find the best products to add value for your customers and increase your revenue stream.   
TOUCH POINT CONNECTION – WEB
What do your customers experience when they contact you online? What if you could reach out to those consumers to offer assistance proactively! One client tripled their lead conversion rate just by implementing GlobalCom’s real-time customer call back system! Let us show you what it can do for your bottom line.    

CUSTOMER RETENTION
The value of each customer is critical to the health of your business. Our talented specialists work within your system requirements to maximize customer retention rates.


Looking to create a successful retention strategy? Our experts have decades of experience creating and implementing successful programs  REVENUE GENERATION OPTIONS
Looking to turn your cost center into a revenue center? We will help you discover opportunities to add revenue to the customer service experience, while still ensuring a satisfied customer!    CUSTOMER EXCELLENCE – BILLING/RETURNS/FAQ/MORE


Your customers want fast and accurate results. GlobalCom specialists focus on first call resolution to solve the customer’s problem the first time, every time.    SUPPORT
GlobalCom BPO Services offers tier one and higher-tech support options with minimum ramp time. Our specialists are selected based on educational background and specialty skills to deliver the best support for your company and/or it’s consumers.
We provide support for acct management such as password resets, account security, general, and specialized tech support.

Systems can be designed with one-stop support or with a multi-tier approach.  

SOCIAL MEDIA OPTIMIZATION
Be where your customers are, and in today’s market that is in social media. Our technology allows you to optimize web leads faster to maximize results. Additionally, our specialist can help manage your company’s social media presence.

TRANSCRIPTION – MEDICAL, LEGAL, AND OTHER
GlobalCom BPO Services offers transcription services in both legal and medical fields. Our specialists are educated and trained specifically in these fields. Leveraging offshore talent or a blended model can drastically reduce your costs.     

DATA ENTRY
Reduce the costs and turn-around time of data entry by utilizing our services for order entry, receivables management, and other paper inputs. In addition to our specialists who are trained for quick data encoding, GlobleCom utilizes customized software to ensure accuracy and reduce your costs   

THIRD-PARTY VERIFICATION
In many environments, it is a necessity to provide third-party verification to protect your company and your customers. GlobalCom offers 3rd party services that save money and provide quick, valid results that go beyond one call. It isn’t enough to catch an incorrect call, our approach is to identify trends, provide feedback to your manager’s so they can take action where appropriate to ensure mistakes are not repeated.   

CUSTOMER EXPERIENCE – VOICE OF CUSTOMER (VOC)
How do you measure the customer experience? Knowing that your customers are receiving the best service is critical. GlobalCom has many options to measure your VOC. Whether you chose an aftercall survey, during call survey, follow up survey via call, or email we can customize an approach to fit your business and budget. Many businesses have created revenue streams by providing a follow-up service call to customers to foster long-term customer relationships and offer additional service or product to enhance the consumer experience!

GlobalCom BPO Services creates solutions that put you where your customers are!

PHONE

 Inbound, Outbound and Blended environments including SMS text and interactive voice response (IVR). GlobalCom’s team of talented specialists optimize every customer call.

EMAIL

 Our email solutions provide quick turn-around times combined with outstanding customer service.

CHAT

Go beyond your web page presence, offer a live chat feature directly linked to our professional specialists trained to drive revenue and customer satisfaction.

WEB – HELP

Utilize our Oracle technology to reach out to consumers who have stopped by your site in real-time as they are looking to buy or for help, but opted out of the self service option These customers leave your business for a reason, let our specialists find out and convert those customers!